Massage Envy Front Desk Associate/ Wellness Consultant

Massage Envy•D, MS

10d•Onsite

About The Position

Massage Envy is seeking a Front Desk Associate/Wellness Consultant for their Maywood franchised location. This role is for individuals who love helping others, excel in sales and customer service, and want to be part of a wellness community. As a sales and customer service associate, you will help clients understand the benefits of regular massage, skin care, and stretch, establish relationships with members and guests to grow and retain a client base, and connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive. The company offers a culture of care, benefits, a healthy compensation plan, a dynamic environment, and training.

Requirements

Solid math and computer skills
Confidence handling cash
High school diploma or equivalent
Ability to think critically, juggle multiple tasks, and set priorities
Ability to work well with others in a fun and fast-paced environment
General knowledge of massage and skin care services

Nice To Haves

Previous retail or sales experience
Previous customer service experience

Responsibilities

Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
Driving member retention through outreach via phone and email to current members.
Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.