Front Desk Associate/Patient Services Liaison

THOMAS EYE GROUP PC•Atlanta, GA

6d•Onsite

About The Position

The Front Desk Check-In Coordinator serves as the first point of contact for patients and visitors at the surgery center. This role is responsible for ensuring a professional, welcoming, and efficient check-in experience while maintaining accuracy in patient information, insurance verification, and documentation. The ideal candidate demonstrates excellent customer service, strong attention to detail, and the ability to handle a fast-paced healthcare environment.

Requirements

High school diploma or equivalent required
Minimum 1–2 years of front desk, medical office, or healthcare experience preferred
Strong customer service and interpersonal skills
Excellent attention to detail and organizational abilities
Ability to multitask and work efficiently in a fast-paced environment
Proficiency with electronic medical records (EMR) systems and basic office software

Nice To Haves

Experience in a surgery center or ophthalmology practice is a plus

Responsibilities

Greet patients and visitors in a professional, courteous, and compassionate manner
Verify patient identity, demographics, and appointment details
Ensure all required forms and consents are completed accurately prior to procedures
Provide clear instructions regarding check-in, wait times, and next steps
Scan, upload, and maintain accurate patient records in the electronic health system
Ensure compliance with HIPAA and confidentiality standards
Collect co-pays, deductibles, or outstanding balances as required
Communicate financial policies and answer basic billing questions
Coordinate with clinical staff to ensure smooth patient flow and timely procedures
Notify appropriate departments of patient arrivals or delays
Answer phones and direct calls to appropriate departments
Manage front desk operations including file organization and supply monitoring
Maintain a clean, organized, and professional reception area