Patient Services Rep (Front Desk)

Proliance Surgeons•Issaquah, WA

2d•$19 - $30•Onsite

About The Position

At Proliance Surgeons, we are looking for passionate individuals to join our team. As the largest outpatient physical therapy practice in the Pacific Northwest, we offer a dynamic, fast-paced environment that blends clinical excellence with a genuinely warm and friendly atmosphere. The Patient Services Representative (PSR) is the first impression for our patients and acts as a liaison for patient appointments, accommodation, and access to the physician. This includes booking appointments, greeting patients, using appropriate medical terminology, verifying eligibility, processing necessary information, and triaging with physicians and medical assistants on acute scheduling problems.

Requirements

High School Diploma or the Equivalent
1-2 years relevant experience in public contact, preferably in medical office environment
Minimum 1-year front office or reception experience, medical preferred
Superior customer service
Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
Use time efficiently, with attention to quality, detail, accuracy and completion
Willing and able to be flexible with working varied hours and dependable with attendance
Ability to remove oneself personally from given situations, remaining objective
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Clear oral and written communication
Ability to provide feedback to improve performance
Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
Ability to prepare records in accordance with detailed instructions
Must be able to type with speed and accuracy
Ability to cover at all PT locations is required (Issaquah, Snoqualmie Ridge, Bellevue).

Nice To Haves

Practice Management and experience

Responsibilities

Provide exemplary customer service, both in person and on the phone.
Greet and direct patients, vendors, and visitors.
Follow established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, and ensure consent forms and all patient information are up to date in practice management software and electronic medical record systems.
Answer multiline phone system and screen calls as necessary, answering in a pleasant, timely manner, taking messages, scheduling patient appointments in accordance with office scheduling policies, and directing calls/messages to appropriate staff or physicians.
Identify payor source, verify insurance eligibility and financial status.
Enter personal health information and financial information into practice management system with a high rate of accuracy; comply with federal and local laws to ensure patient privacy.
Assist patients with check-in process, completion of paperwork or forms, when necessary.
Proactively communicate status of appointments, wait times, or cancelled or rescheduled appointments.
Review records for completeness, print necessary updates and put records in order.
Review physician clinic schedule for accuracy.
Collect and post co-pays, coinsurances, pre-payments and balances due on patient accounts.
Facilitate flow of patients by coordinating with medical assistants and clinical team.
Schedule appointments, conferences and meetings in person, as requested.
Schedule interpreters for patient appointments as needed.
Complete duties and assist others as directed.
Follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook.