Front Desk Optometrist�s Tech PT Battle Creek, MI #278

Eyemart Express•Battle Creek, MI

9d•Onsite

About The Position

Eyemart Express, a leading optical retailer with over 245 stores nationwide, is seeking a Part-Time Front Desk Associate, also known as an Optometrist Technician or Optical Technician. This role primarily supports the store's Doctor by assisting patients with eye exam services and contact lens purchases. The position involves maintaining company standards while performing various customer service, sales, and administrative tasks. Eyemart Express is committed to promptly delivering quality eyewear at great prices and fostering strong relationships with optometrists and local communities. With in-store labs, eye exams, and same-day delivery, we ensure customers never miss a moment. Join us to improve lives by helping people see better.

Requirements

High School Diploma or GED.
Experience working in retail, customer service, or sales.
Experience working in the optical industry is preferred but not required.
Willing to train.

Nice To Haves

Experience working in the optical industry is preferred but not required.

Responsibilities

Provide exceptional customer service to all patients.
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
Compute and process payment transactions/refunds using the in-house Point of Sale system.
Perform other administrative tasks as assigned.
Process insurance claims efficiently.
Maintain up-to-date knowledge of products.
Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Input customer information into the computer system accurately.
Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
Sign-in patients.
Call and clearly document any insurance eligibility information before any services are provided.
Make and maintain patients’ charts per local Doctor specifications.
File patient charts daily.
Perform a thorough ‘pre-test’ as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc.
Follow the local pathogen control policy as set by the local Doctor.
Order and receive contact lenses.
Call customers daily for pick-up, job status, and any special order or production delays.
Deliver contact lenses to patients.
Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.