Front Desk Optometrist�s Tech PT Madison, WI #010

Eyemart Express•Madison, WI

1d•Onsite

About The Position

Dr. Barnes founded Eyemart Express 30 years ago with the goal of delivering everything a patient needs. Starting with one friendly shop in Appleton, WI, Eyemart Express has grown to over 245 stores in 42 states. Today, Eyemart Express is recognized for its prompt delivery of high-quality eyewear at competitive prices, while fostering strong relationships with optometrists and local communities. Our unique approach, featuring in-store labs, eye exams, and same-day glasses delivery, ensures our customers never miss a moment. Join one of the nation's leading optical retailers and contribute to improving lives by enhancing vision. The earning potential for this role is competitive, including base pay and incentives.

Requirements

High School Diploma or GED.
Experience working in retail, customer service, or sales.
Experience working in the optical industry is preferred but not required.
We are willing to train.

Responsibilities

Provide exceptional customer service to all patients.
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
Compute and process payment transactions/refunds using the in-house Point of Sale system.
Perform other administrative tasks as assigned.
Process insurance claims efficiently.
Maintain up-to-date knowledge of products.
Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Input customer information into the computer system accurately.
Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
Sign-in patients.
Call and clearly document any insurance eligibility information before any services are provided.
Make and maintain patients’ charts per local Doctor specifications.
File patient charts daily.
Perform a thorough �pre-test� as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc.
Follow the local pathogen control policy as set by the local Doctor.
Order and receive contact lenses.
Call customers daily for pick-up, job status, and any special order or production delays.
Deliver contact lenses to patients.
Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.