Front Desk Associate II (Part Time) WorldMark Portland Waterfront Resort

Travel + Leisure Co. • Portland, ME

1d • $19 • Onsite

About The Position

As a Guest Services Associate, you will play a vital part in making guests’ vacations memorable from registration to checkout. This role involves extending hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. You will be responsible for providing warm welcomes to guests from around the world and guiding them through various processes.

Requirements

• Professional appearance and a positive, can-do attitude
• Excellent communication skills with the ability to read, write and understand English
• Ability to solve problems with minimal supervision
• Basic math skills and knowledge of proper cash handling procedures
• Ability to multitask and work in a fast paced environment
• Strong attention to detail and organization skills
• Basic computer and office skills

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes
• Guide guests through the registration process
• Issue unit keys
• Provide information about the resort and area attractions
• Process cash and credit card transactions strictly following established procedures
• Balance cash receipts
• Perform bucket checks
• Complete other cashier/money handling responsibilities
• Complete all check-out procedures
• Verify that the correct charges and credits are reflected in guest folios
• Reserve and confirm reservations for individuals and/or groups
• Provide guests with room rate quotes
• Respond to guest inquiries and concerns as quickly and completely as possible

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off (depending on position)
• Parental leave (depending on position)
• Holidays (depending on position)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees