FRONT DESK ASSOCIATE-HOSPITALITY
About The Position
We are seeking a Front Desk Associate for our hospitality team. This role is crucial for providing prompt, friendly, courteous, and professional guest service. The associate will be responsible for check-in/check-out procedures, managing guest inquiries, processing transactions, and ensuring the overall satisfaction of our guests. This position requires a high school diploma or equivalent, fluency in English, and strong computer skills. The role involves standing for extended periods, lifting up to 50 pounds, and handling various equipment. Flexibility in working hours, including weekends and holidays, is essential.
Requirements
- High school diploma or equivalent
- Ability to speak fluent English
- Strong computer and typing skills, tech-savvy
- Ability to stand for long periods of time behind the desk and front office areas
- Ability to carry or lift items weighing up to 50 pounds.
- Ability to handle objects, products, and computer equipment
- Willing to work weekends, and/or holidays.
- Willing and able to work any shift (6am-2pm, 2pm-10pm and 10pm-6am if needed)
Nice To Haves
- Bilingual (English/Spanish) preferred
Responsibilities
- Provide prompt, friendly, courteous, and professional guest service.
- Perform check-in / check-out of hotel guests in a timely and professional manner.
- Act as the Manager on Duty (MOD) when scheduled.
- Register guests, issue room keys, provide information on hotel services, local area and room location.
- Answer phones in a prompt and courteous manner.
- Upsell rooms where possible to maximize hotel revenue.
- Be proficient on the use of the Property Management System.
- Complete all brand trainings for their discipline.
- Have a good understanding of all of hotel operating procedures.
- Accurately process all cash and credit card transactions in accordance with the established procedures.
- Perform administrative responsibilities such as data entry, reporting etc.
- Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction.
- Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.
- Read and document all events, incidents in the communication log.
- Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
- Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees.
- Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
- Have complete knowledge of room types and offered rate plans.
- Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.
- Process cancellations and modifications to reservations.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
- Promote teamwork and quality service through daily communications and coordination with other departments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
