Front Desk Associate/Access Control (Part-Time 32 Hours) - Savina
About The Position
Action is seeking a Front Desk Associate/Access Control Officer (Part-Time 32 Hours) to join our team at our luxury association Savina in San Diego. Under the direction of the assigned supervisor, the Front Desk Associate is the first point of contact for people entering the lobby or calling the association. As such, the Front Desk Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk. The Front Desk Associate is expected to possess a working knowledge of the Association’s rules, policies and procedures, as well as familiarity with the Association’s amenities and surroundings in order to assist residents and their guests.
Requirements
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
- Must have a high school diploma or GED equivalent.
- At least 1 year of customer service experience.
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Nice To Haves
- Hospitality, luxury retail or fine dining experience is preferred.
- Hospitality Management college students or recent graduates are highly desired.
Responsibilities
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
- Maintain the appearance of the front desk area, lobby, and main elevators.
- Monitor lobby activity and maintain access control.
- Provide concierge services.
- Complete Daily Activity Report
- Answer and direct incoming phone calls.
- Receive and distribute resident parcels.
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents.
Benefits
- medical
- dental
- vision
- pet insurance
- 401(k) with company match
- life and disability support for qualifying team members
- generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
