Front Desk Assistant

OSU Oregon State University•Bend, OR

2d•Onsite

About The Position

This recruitment will be used to fill 2 part-time (a maximum of 24 hours per week) positions for the Front Desk Assistant role at Oregon State University (OSU) – Cascades. Desk Assistants (DAs) are employees of the Office of Residential Education and Housing. Supervised by a professional staff member, DAs are expected to work towards Residential Education and Housing objectives, manage the front desk, and provide administrative support. Overall job effectiveness is tied to the DA’s ability to complete administrative tasks and provide overall support to residential students. OSU - Cascades is an Equal Opportunity Employer, including disability, protected veteran , and other protected status. A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value of Residential Education and Housing. Residential Education and Housing will provide a transformative on-campus experience that will ENGAGE our students in community, ENRICH their lives, and help them flourish and THRIVE.

Requirements

Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
Must meet the applicable minimal enrollment standard
Be a current OSU-Cascades student or degree partnership student with OSU-Cascades and COCC with a cumulative Grade Point Average (GPA) of 2.50 or higher.
Maintain good academic and conduct standing with both OSU-Cascades and Residential Education and Housing.
Demonstrate the ability to cultivate relationships with people.
Demonstrate the ability to respond to conflict.
Demonstrate an understanding or open-mindedness to social justice.
Demonstrate the ability to complete administrative tasks in a timely manner.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq.
Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

Nice To Haves

Demonstrated commitment to diversity and social justice education, initiatives, and programs.
Demonstrated crisis management skills.
Previous experience in leadership opportunities either on or off campus.

Responsibilities

Facilitate and support the Community Development Plan as directed by your supervisor, including creating/ maintaining bulletin boards, and assisting with programming.
Identify and respond to resident needs through consultation and referral of campus resources.
Frame communication with respect to diversity of learning styles, varied individual communication abilities, and cultural differences.
Support administrative processes and communication related to Residential Education and Housing.
Manage the Residence Hall Front Desk by providing lockout assistance, answering the phone(s), and referring students to appropriate resources.
Complete administrative tasks by identifying the appropriate technology for completing specific tasks and asking questions for clarification from colleagues or supervisors.
Demonstrate dependability and timeliness by completing all Incident Reports and Duty Logs consistently and with minimal errors.
Communicate in a clear and organized manner and regularly check work communication channels to stay organized. (email, staff mailbox, team communication)
Prioritize tasks and submit all required materials in a consistent and timely manner. ( digital or physical advertising , restocking/inventory, passive programming, etc. )
Maintain positive and equitable customer service for all residents, guests, and other individuals served by the housing department.
Ensure hand-off of the duty phone to the scheduled RA-on-duty during evening shifts.
Identify and report potential policy violations, incidents, or student concerns to supervisor.
Multi-task in emergency situations or crisis response by identifying next steps, contacting professional staff members, delegating tasks to residents and other staff, and communicating effectively.
Understand, abide by, and role model behavior expected of students as outlined in the OSU Student Conduct & Community Standards and all Residential Education and Housing Policies.
DAs must complete all required training sessions prior to and during service, including online modules.
DAs may be asked to stay as late as noon on Sunday after Spring Term finals to assist with closing responsibilities.