Front Desk Assistant

State of Indiana • Speedway, IN

3d • Onsite

About The Position

The Public Defender of Indiana has an opening for a full-time (37.5 hours/week) front desk assistant. The office provides legal representation to indigent incarcerated men, women, and children in state court post-conviction proceedings. The front desk assistant plays a vital role in supporting our clients’ legal representation and to our entire office’s function. Responsibilities include but are not limited to front desk phone support, coordinating communication between clients and attorneys, processing incoming client and court mail, ordering documents and other records, and maintaining records in the case management system. Our ideal candidate will be able to comfortably multi-task and communicate professionally with co-workers, outside agencies, court staff, and clients. Candidates should demonstrate dependability, initiative, and responsibility; possess familiarity with legal proceedings; be proficient in Microsoft applications; and have an interest in indigent criminal defense and compassion for our clients and our work.

Requirements

• A High School diploma or its equivalent is required
• Working knowledge of general office functions and clerical procedures.
• Active listening skills.
• Excellent critical thinking skills.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent attention to detail and proofreading skills.
• Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
• Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
• Ability to work independently.
• Ability to provide effective and professional customer service to internal and external parties.
• Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

• bachelor’s degree or Paralegal Certificate preferred
• Familiarity with legal proceedings
• Interest in indigent criminal defense and compassion for our clients and our work.

Responsibilities

• Supports our clients’ legal representation and to our entire office’s function.
• Front desk phone support
• Coordinating communication between clients and attorneys
• Processing incoming client and court mail
• Ordering documents and other records
• Maintaining records in the case management system
• Supports the daily operations of an organization by performing general office tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED