Front Desk Assistant
About The Position
The Front Desk Assistant is a unique position as this person represents the first impression many of our patients and families have of The Emily Program. This is a unique position due to the special patient population served, and requires a range of skills, including but not limited to: being a master communicator; ability to adapt quickly to change; ability to prioritize and turn on a dime as directions and workflow change; ability to quickly and independently process ideas and implement changes; quick thinking, solution-oriented, efficient use of time; customer focus; professional appearance; critical thinking skills; ability to identify and mitigate risk; exceptional organizational skills; flourishes in a collaborative team environment; attention to detail; creativity, flexibility and resilience; sees things through to completion; accountable for delivery of quality services.
Requirements
- High school diploma or GED required
- At least 2 years of experience in a Front Desk, Administrative or equivalent position, required.
- Experience in a healthcare setting preferred.
- Experience in an inpatient hospital setting strongly preferred.
Nice To Haves
- Bachelor's Degree preferred
Responsibilities
- Serve as initial point of contact for the company, including incoming phone calls, vendors, patients and visitors.
- Cordially and professionally greet all visitors and phone callers.
- Provide a positive environment for supportive, recovery-based treatment.
- Maintain appropriate, therapeutic boundaries with patients and families at all times.
- Ensure patients and visitors who arrive are escorted to correct locations.
- Assist in the check in process for medical appointments.
- Primary contact for ensuring facility readiness and cleanliness in the mornings.
- Responsible for lobby and conference room appearance being neat and clean at all times.
Benefits
- HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
- Dental insurance (Delta Dental)
- Vision insurance (EyeMed)
- Short-term and long-term disability insurance
- Company-paid life insurance
- 401(k) plan available two months after start date
- Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
- Generous PTO plan accrues annually
- Seven paid holidays
- One floating holiday
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
