Front Desk Assistant / Receptionist
About The Position
Sanctuary Recovery Centers is seeking a reliable, organized, and professional Front Desk Assistant to serve as the first point of contact for clients, visitors, and staff. This role is critical in maintaining a welcoming, structured, and compliant front office environment within our behavioral health setting. The Front Desk Assistant is responsible for managing daily front office operations, supporting administrative functions, and ensuring a positive experience for clients and visitors. This role requires strong organizational skills, professionalism, and the ability to handle sensitive information with confidentiality.
Requirements
- High school diploma or GED required
- Previous front desk, receptionist, or administrative experience preferred
- Experience in healthcare or behavioral health setting is a plus
- Strong computer skills (Microsoft Office, email systems, data entry)
- Ability to multitask and manage a high-volume front desk
- Professional demeanor and strong customer service skills
- Excellent verbal and written communication
- High level of organization and attention to detail
- Ability to manage confidential information
- Strong time management and multitasking abilities
Responsibilities
- Greet and check in clients, visitors, and vendors in a professional and welcoming manner
- Answer and direct incoming phone calls promptly and accurately
- Maintain a clean, organized, and secure reception area
- Monitor facility entry/exit and ensure adherence to safety and confidentiality protocols
- Schedule appointments and assist with calendar coordination
- Maintain accurate records and assist with data entry in EMR/EHR systems
- Scan, file, and organize documents in accordance with agency standards
- Support intake and admissions processes as needed
- Assist with coordinating client paperwork and required documentation
- Provide clear communication between clinical, administrative, and leadership staff
- Assist with internal communication and message distribution
- Support coordination of meetings and office logistics
- Maintain HIPAA compliance and protect all client information
- Ensure documentation and administrative processes meet organizational and regulatory requirements
- Follow all Sanctuary Recovery Centers policies and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
