Front Desk Apprentice Receptionist

Fathers•Selma, AL

1d•Onsite

About The Position

The Front Desk Apprentice will serve as the first point of contact for visitors, participants, and community partners at Queen City Health. This role is responsible for delivering excellent customer service while supporting daily front office operations. The apprentice will perform a variety of duties associated with reception, administrative coordination, and office support. Such duties include: greeting and assisting guests, managing phone communications, scheduling, maintaining records, and supporting program operations. The apprentice will also attend required workforce development trainings and professional development sessions. This position requires a commitment to all duties listed and a willingness to grow within a professional work environment. The apprenticeship is a paid position and is a combination of on-the-job training and classroom instruction to further develop the apprentice’s life skills. The program focuses on aiding individuals who are currently unemployed or who have been recently laid off in enhancing their professional skills in order to return to the workforce. Each apprentice will have a set schedule and will be required to complete an evaluation form and attend monthly meetings to discuss their progress in the program.

Requirements

High school diploma or GED
Currently unemployed or underemployed with interest in gaining work experience
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Basic computer skills (Microsoft Office, data entry, email communication)
Ability to maintain professionalism and confidentiality
Reliable transportation
Demonstrates reliability, accountability, and willingness to learn
Ability to work in a team-oriented environment

Nice To Haves

Previous customer service or front desk experience
Knowledge of office systems or scheduling tools
Experience working with the public or in community programs

Responsibilities

Greet and assist all visitors in a friendly, respectful, and professional manner
Serve as the first point of contact for participants, partners, and guests
Answer incoming phone calls and direct inquiries appropriately
Provide a welcoming and supportive environment for all individuals
Schedule appointments and assist with program coordination
Maintain accurate records, files, and documentation
Assist with data entry, copying, scanning, and filing
Support intake processes and participant check-in/check-out
Ensure smooth daily office operations through communication with staff
Maintain cleanliness and organization of front office and waiting areas
Assist with opening and closing procedures as needed
Monitor and restock office supplies
Provide administrative support to Workforce Development and program staff
Assist with events, workshops, and program activities
Support communication efforts including reminders and follow-ups
Perform additional duties as assigned within Edmundite Missions programs