Front Desk and Testing Assistant

Indiana Wesleyan University • Marion, IA

10d • Onsite

About The Position

The Front Desk & Testing Assistant supports the daily operations of the Center for Student Success by welcoming students and guests, managing front-desk tasks, assisting with student check-ins, and helping administer testing services. This role ensures a smooth, friendly, and supportive environment for students seeking assistance. A strong Christian commitment consistent with IWU’s Community Lifestyle Statement is required including agreement with the beliefs and practices of the Wesleyan Church.

Requirements

• According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
• High school diploma required
• Ability to maintain confidentiality and handle sensitive information
• Ability to assess students in crisis and determine when to escalate support to the Dean or a counselor
• Strong verbal and written communication skills
• Proficient with Microsoft Office Suite
• Willingness to learn new software and campus systems
• Ability to work well with college students and create a positive front-desk experience

Nice To Haves

• Two (2) years of experience in office or reception operations preferred

Responsibilities

• Coordinate daily front-desk operations, including greeting guests and managing schedules
• Deescalate crisis and support students in crisis until the Dean or a Counselor arrives
• Assist students with paperwork and applications for services offered through the Center
• Assist in the proctoring of paper and computer based tests
• Maintain a welcoming, organized, and clean reception area

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees