Front Desk Agent
About The Position
Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction. Maintains a working knowledge of the property, as well as special events on and near property, in order to advise guests of same, whenever possible. Responds to guests’ requests or inquiries courteously and promptly. Enters changing reservation information into computer system. Posts charges to guest accounts and processes payment of accounts. Ensures a maximum level of service and satisfaction is achieved and maintained. Observes credit limitations on check cashing privileges and ensures that all checks accepted for payment of account are correctly stamped with the bank deposit stamp. Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts. Checks for and reports fraudulent transactions. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Requirements
- High school diploma or general education degree (GED) preferred.
- Some college education preferred.
- Previous hotel/motel experience preferred.
- Must possess excellent communication and organizational skills.
- Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.
- Proficient accuracy in Basic Computer Literacy required.
- This position requires a Level 4 Gaming License.
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
- Ability to respond to common inquiries from other employees or guests.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense reasoning to variety of situations.
Responsibilities
- Maintains a working knowledge of the property, as well as special events on and near property, in order to advise guests of same, whenever possible.
- Responds to guests’ requests or inquiries courteously and promptly.
- Enters changing reservation information into computer system.
- Posts charges to guest accounts and processes payment of accounts.
- Ensures a maximum level of service and satisfaction is achieved and maintained.
- Observes credit limitations on check cashing privileges and ensures that all checks accepted for payment of account are correctly stamped with the bank deposit stamp.
- Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
- Checks for and reports fraudulent transactions.
- Creates an atmosphere of fun for all casino guests.
- Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
