Front Desk Agent
About The Position
Black Rock Mountain Resort is looking for friendly and motivated individuals to join our Front Desk team. As the first point of contact for our guests, you set the tone for their stay and play a vital role in creating a warm and memorable experience. The ideal candidate brings genuine enthusiasm, curiosity, and care to every interaction. Whether you are checking guests in, sharing local recommendations, or helping resolve an issue, you do it with confidence and hospitality that reflects the spirit of the mountains. If you enjoy meeting people from all over the world, take pride in helping others, and love being part of a team that makes a difference, this is your opportunity to grow your career in hospitality with a world-class property managed by Pyramid Global Hospitality.
Requirements
- Previous experience in a customer-facing role such as Front Desk Agent, Guest Services, or Customer Support preferred
- Excellent communication and interpersonal skills with a natural passion for hospitality
- Strong problem-solving abilities with the ability to stay calm and professional under pressure
- Comfortable using computer systems and hotel property management software (training provided)
- Reliable, punctual, and adaptable to a flexible schedule including weekends, holidays, and evenings
- High school diploma or equivalent required
Responsibilities
- Welcome and check in guests with professionalism, warmth, and efficiency
- Ensure accurate guest information, proper payment methods, and fulfillment of special requests
- Create positive first and lasting impressions through genuine guest engagement
- Provide local knowledge and insight to help guests make the most of their stay in the Heber Valley and Park City area
- Handle guest concerns and resolve issues promptly, turning challenges into opportunities to “WOW” our guests
- Promote and sell hotel amenities, upgrades, and special programs to enhance the guest experience
- Maintain proper cash handling procedures, including managing a house bank, posting charges, and processing deposits or refunds
- Communicate effectively with all departments to ensure guest needs are met quickly and accurately
- Stay familiar with hotel services, safety procedures, and emergency protocols
- Support other departments as needed to maintain seamless service throughout the property
- Uphold Black Rock Mountain Resort’s values of People First, Integrity, and Excellence in every guest and team interaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
