Front Desk Agent- Element, Bend

Merete Hotel Management•Bend, OR

6d•$17 - $18•Onsite

About The Position

Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements and collecting payments from guests. The Front Desk Agent is responsible for ensuring prompt and courteous service to guests to ensure all guest experiences are distinctively supreme. This role requires effective and accurate check-in and check-out procedures, adherence to all safety procedures, and kind and courteous behavior towards coworkers. Communication skills, both written and verbal, are essential for interacting with the public and team members. The position also involves following all appropriate policies and procedures while constantly striving to improve all standards of operations.

Requirements

Customer service experience necessary.
Experience working with computers and operating keyboards.
Must pass criminal background check.

Nice To Haves

Prior cash handling experience preferred.

Responsibilities

Register guests to the proper accommodations upon arrival.
Make, change, or cancel guest’s reservations at their request.
Accommodate guest with any problems or requests they have.
Update information in the computer system as needed.
Communicate with other departments to fulfill guest needs.
Answer telephones.
Maintain keys in secure areas.
Attend all mandatory meetings.
May be required to drive Shuttle Van if applicable.
Report all unsafe conditions immediately.
Keep work area neat and organized.
Regular and reliable attendance and punctuality are essential functions of this position.
Consistently at work and on time, follows instructions and accepts feedback.
Complete other duties as assigned by supervisor to include cross training.
Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.