Bistro Supervisor- Element- Bend

Merete Hotel Management•Bend, OR

12d•Onsite

About The Position

Merete is looking for a Bistro Supervisor to effectively supervise Bistro front and back of house operations. The ideal candidate will ensure all Bistro staff are properly trained in food handling, guest service, cleanliness, safety, and Bistro operational procedures. This role involves assisting the Bistro Manager with staff selection, training, supervision, and discipline, while modeling appropriate interactions and enforcing brand and property standards. The position also includes managing meeting rooms and catered functions, assisting with inventory and ordering, maintaining recordkeeping, resolving guest complaints, ensuring food quality and safety compliance, and maintaining the cleanliness and appeal of the Bistro, Lobby, and Market. Additionally, the supervisor will manage labor costs, report unsafe conditions, and perform other duties as assigned, including cross-training. Regular and reliable attendance, punctuality, and positive, productive teamwork are essential functions of this position.

Requirements

Must possess or be able to obtain Food Handler’s Card and OLCC alcohol server’s permit.
Read, write, and speak English fluently.
Must pass criminal background check.

Nice To Haves

Previous experience in hosting and waiting tables.
Previous experience with cash handling.
Knowledge of computers and cash registers.
Cooking experience preferred.
Excellent customer service skills.
Effective communication both verbal and written with customers, management, and outside vendors.

Responsibilities

Assist Bistro Manager with the selection, training, supervision, and discipline of Bistro staff.
Apply the company handbook and employment and labor laws in a fair and equitable manner.
Model appropriate interactions with all hotel guests, associates, and vendors.
Exemplify and enforce brand and property standards.
Ensure meeting room and catered functions are properly managed.
Assist with inventory, ordering and receiving Bistro supplies.
Assist in maintaining Bistro recordkeeping and documentation.
Investigate and resolve food quality and service complaints.
Ensure all food is prepared and served to brand specifications and maintain compliance with local, state, and federal laws and regulations.
Maintain cleanliness, safety and public appeal of Bistro, Lobby and Market.
Ensure labor costs are in alignment with forecast and projected daily sales.
Report any unsafe conditions immediately.
Perform any other duties as assigned by supervisor to include cross training.
Regular and reliable attendance and punctuality are essential functions of this position.
Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.