Front Desk Agent-Full time, Must be able to work any shift

Hotel Management of New Orleans LLC•New Orleans, LA

About The Position

The Front Desk Agent plays a critical role in Hotel Management of New Orleans' mission to provide unparalleled customer service. Reporting to the Front Desk Manager and General Manager, this role focuses on managing guest services, ensuring smooth hotel operations, and upholding high standards of hospitality. The ideal candidate has excellent verbal and written communication skills, is detail-oriented, and thrives in a fast-paced environment. The position is full-time and requires flexibility to work any shift, including evenings, weekends, and holidays.

Requirements

At least 1 year of experience in customer service or a hospitality-related role is preferred.
Strong verbal and written communication skills and a professional demeanor.
Proficiency in basic math and cash transactions.
Familiarity with property management systems, or the ability to learn quickly.
Ability to multitask, prioritize, and remain calm under pressure in a fast-paced environment.
Flexibility to work varied shifts, including evenings, weekends, and holidays.
Ability to stand, walk, and use hands for extended periods.
Ability to occasionally lift and move up to 20 pounds.

Responsibilities

Serve as the primary point of contact for guests, managing check-in, check-out, guest requests, and complaints to ensure guest satisfaction.
Provide guests with accurate information about hotel amenities, parking, directions, and local attractions.
Coordinate with bell and valet staff to provide seamless guest support.
Coordinate with housekeeping to verify room readiness and timely, accurate room preparation.
Process cash receipts, credits, and charges to guest accounts accurately.
Handle mail, packages, messages, and telephone calls professionally.
Document and report maintenance deficiencies and other operational issues to appropriate departments.
Follow hotel life safety systems and emergency procedures.
Securely manage room key inventory and guest information.
Follow cash handling procedures and maintain the security of the shared cash bank.
Keep the lobby and front desk area organized and professional.
Maintain working knowledge of hotel room types, layouts, and amenities to meet guest needs.
Complete additional tasks as assigned by the Front Desk Manager or General Manager.