Front Desk Agent (full-time)

Spire Hospitality•Bloomington, MN

2d•Onsite

About The Position

The Renaissance Minneapolis Bloomington Hotel is seeking an enthusiastic, personable, and guest-focused Front Desk Agent to join their fun-spirited team. Front Desk Agents shape the first and last impressions of the hotel and play an essential role in creating memorable guest experiences. This role requires someone who brings positive energy, takes ownership of guest needs, and enjoys finding creative ways to make every stay exceptional. This is an opportunity for experienced hotel professionals or those looking to grow their hospitality career.

Requirements

Minimum of one year of customer service or guest-facing experience required.
Strong communication, interpersonal, and problem-solving skills.
A positive, team-oriented attitude with a passion for delivering exceptional hospitality.
Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.
Comfortable using computers, including Microsoft Outlook, Word, and Excel.
Ability to handle guest concerns professionally and confidently.
Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays.
Ability to stand for the majority of the shift.
Ability to lift, carry, push, or pull up to 10 pounds.

Nice To Haves

Previous hotel front desk experience preferred.
Previous experience with hotel property management systems, particularly Marriott FSPMS, is a plus.

Responsibilities

Create a warm, welcoming first impression by greeting guests with genuine hospitality and professionalism.
Efficiently manage guest check-ins, check-outs, room assignments, and payment transactions.
Recognize Marriott Bonvoy members and deliver personalized service that celebrates their loyalty.
Anticipate guest needs and identify opportunities to create memorable experiences.
Respond promptly and professionally to guest inquiries, requests, and concerns.
Take ownership of guest issues, using effective service recovery techniques to turn challenges into positive experiences.
Answer incoming calls, manage reservations, and communicate important information accurately.
Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service.
Maintain accurate guest records, shift reports, and front desk documentation.
Promote hotel amenities, local attractions, and Marriott Bonvoy membership opportunities.
Maintain a clean, organized, and professional front desk environment.
Balance multiple priorities while remaining calm, friendly, and attentive during busy periods.