Front Desk Agent - Hotel Experience Required

Pyramid Global Hospitality•Gainesville, FL

2d•Onsite

About The Position

Front Desk Agents are the heart of the hotel experience. As the first and last impression of the property, you will welcome guests with warmth and genuine hospitality. Your role is essential to creating extraordinary moments from check-in to check-out and ensuring every guest feels valued and cared for. The Hilton University of Florida Conference Center offers an upscale, welcoming environment for guests traveling for business, leisure, or both. We are proud to foster a creative, energetic workplace where team members can thrive, have fun, and grow their careers. We value passionate individuals who are committed to being the difference by creating memorable experiences for every guest. Our culture prioritizes family, work-life balance, community, and professional development. When you join our team, you join a group of people who truly care about each other and take pride in the work we do.

Requirements

High school diploma or equivalent
Strong communication skills in English
Comfort with basic computer and technology use
A warm, welcoming, and helpful demeanor
Ability to multitask and remain calm in a fast-paced environment
A genuine passion for hospitality and exceeding guest expectations

Nice To Haves

Hotel Experience Required

Responsibilities

Provide friendly, efficient check-in and check-out services
Handle all cashier and payment functions accurately
Enter and update reservations, group blocks, and guest information
Assist guests with local recommendations, property information, and concierge support
Maintain a clean and professional front desk area and lobby presence
Support guest needs with care, urgency, and professionalism
Collaborate with all departments to ensure an excellent guest experience
Monitor and maintain sundry shop inventory and transactions
Collect guest feedback with enthusiasm and genuine interest