Front Desk Agent - International Student (J1)

McKibbon Hospitality•Miramar Beach, FL

1d•Onsite

About The Position

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed while embracing the McKibbon Guiding Principles.

Requirements

Previous experience working as a front desk agent or in a similar role
A high school diploma or equivalent vocational training certificate
Proficiency with computers
Basic math skills
The ability to provide excellent customer service and maintain a professional demeanor at all times
The ability to input and access information in the property management system and/or points-of-sale system
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Nice To Haves

Experience working at a hotel establishment
Great verbal and written communication skills
The ability to create a fun and supportive working environment

Responsibilities

Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
Maintain positive guest relations at all times.
Resolve guest complaints and ensure guest satisfaction.
Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
Process all guest check-ins, and verify registration information with the guest.
Handle overbooked or 'walked' guests.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with housekeeping.
Train with and learn Food and Beverage operations to fill in as needed.