Front Desk Agent

Beyond Grad • 214 Rue Royale, LA

7d • Onsite

About The Position

This role is part of an extensive training program within the Rooms Division, focusing on developing skills for a Front Desk Agent. The program includes learning the front desk computer system, check-in and check-out procedures, promoting the Preferred Guest Program and Forbes Travel Guide standards, cashier responsibilities, managing a house bank and daily deposits, handling group arrivals, guest room assignment and control, walk over procedures, hourly house counts, sell-out controls, room key controls, and room upselling techniques. Additionally, the role involves resolving guest concerns and reviewing Trip Advisor and Medallia Reports to identify trends.

Requirements

• Enrolled in a post-secondary ministerially recognized academic institution in the hospitality industry OR
• Hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR
• 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA)
• Shown consistent career growth over the last years
• Shown serious commitment to your most recent employers

Responsibilities

• Learn front desk computer system
• Perform check-in and check-out procedures
• Promote Preferred Guest Program and Forbes Travel Guide standards
• Handle cashier responsibilities
• Maintain a house bank and make a deposit and accurate report of receipts daily
• Manage group arrivals procedures
• Handle guest room assignment and control
• Execute walk over procedures
• Maintain hourly house counts
• Implement sell-out controls
• Manage room key controls
• Utilize room up selling techniques
• Resolve guest concerns
• Review Trip Advisor and Medallia Reports to identify trends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree