Front Desk Agent (48372)
About The Position
Bring Your Passion for Hospitality to the Coast Step into a role that defines the guest experience at Hotel Oceana Santa Monica, named the #1 Hotel in Los Angeles by Travel + Leisure. Following a $35 million transformation, our intimate, all-suite oceanfront hotel continues to set the standard for refined luxury and personalized service. At Oceana, exceptional service begins the moment a guest arrives. We are seeking a professional, service-driven Front Desk Agent to serve as the face of our hotel and deliver seamless, memorable experiences from arrival to departure. This role is ideal for someone who is polished, attentive, and passionate about delivering thoughtful, detail-oriented service. About the Role As a Front Desk Agent, you will play a key role in shaping each guest’s stay while supporting daily front office operations. You will welcome guests, manage check-in and check-out, verify billing details, and assist with reservations, including modifications, extensions, and upgrades.
Requirements
- 2+ years of front desk or guest services experience, preferably in a luxury hotel
- Excellent communication, problem-solving, and interpersonal skills
- Strong attention to detail with the ability to multitask effectively
- Experience with hotel systems and Microsoft Office
- Professional demeanor with a guest-first mindset
- Ability to perform in a fast-paced, service-oriented environment
- High school diploma or equivalent
- Hospitality-related certification or degree
- Ability to stand and walk for extended periods
- Ability to lift up to 20 pounds occasionally
- Frequent use of computer systems and standard office equipment
Nice To Haves
- Familiarity with the Santa Monica / Los Angeles area preferred
Responsibilities
- Provide a warm, professional welcome to all guests
- Anticipate guest needs and resolve concerns promptly and effectively
- Share knowledge of hotel amenities and local attractions
- Ensure a seamless check-in and check-out experience
- Verify reservations, billing details, and payment methods
- Assign rooms and manage inventory according to hotel standards
- Process payments and maintain accurate guest records
- Assist with creating and modifying reservations
- Promote room upgrades and hotel services when appropriate
- Coordinate dining, transportation, and local experiences
- Collaborate with housekeeping, bell services, and other departments
- Manage guest communications, calls, packages, and special requests
- Follow all cash handling, privacy, and operational procedures
- Support daily balancing and additional front office tasks as needed
Benefits
- Competitive medical, dental, and vision benefits
- Basic life insurance
- 401(k) with auto-enrollment after 60 days
- Paid time off, including vacation, sick leave and holidays
- Holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
