Front Desk Agent

Baymont Inn & Suites Whitefish • Whitefish, MT

50d • Onsite

About The Position

Hospitality Management Corporation (HMC) is seeking a Front Desk Agent for the BAYMONT BY WYNDHAM OF WHITEFISH, MT. HMC is a Dallas-based privately held provider of management solutions and hospitality industry services, focused on integrity, honesty, and open communication. HMC values its team members, encouraging them to push themselves and providing the resources for success. This role offers a fun work environment, recognition for efforts and results, a great benefits package including an industry-leading 401K, and promotional opportunities within a growing company.

Requirements

• Experience with an IHG branded hotel highly desired
• Able to manage time effectively and complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system
• High School diploma or equivalent required
• Stable work history required
• Strong understanding of Microsoft Office products (Excel, Word, Outlook)
• Must be a team player
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Benefits

• Industry leading 401K
• Promotional opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED