Front Desk Agent (FT) (AM) ("Agente de Recepción")
About The Position
The Front Desk Agent ("Agente de Recepción") welcomes our guests with a warm and friendly smile. Handles guest arrivals and departures in a courteous and efficient manner. Proactively provides our guests with personal service and attention that exceeds their expectations. Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel. Continuously provides excellent customer service when making reservations and uses effective up-selling techniques. Maintains a house bank and conforms to established cash handling procedures. Processes guest billing using cash, checks, credit cards and special billing. Performs additional duties and responsibilities as directed by the leadership team.
Requirements
- High school diploma or GED.
- At least 3-12 months of relevant experience and/or training. If no educational background, at least 1 year.
- Availability to work on weekends and holidays is required.
- Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
Nice To Haves
- Previous similar position in a hotel, or similar business entity preferred.
- Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
Responsibilities
- Handles guest arrivals and departures in a courteous and efficient manner.
- Provides guests with personal service and attention that exceeds their expectations.
- Ensures all guest needs are met in a timely manner by interacting and communicating closely with other departments.
- Provides excellent customer service when making reservations.
- Uses effective up-selling techniques.
- Maintains a house bank and conforms to established cash handling procedures.
- Processes guest billing using cash, checks, credit cards and special billing.
- Performs additional duties and responsibilities as directed by the leadership team.
Benefits
- Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
- Discounted Hotel Rooms for you, family, and friends
- Free Employee Parking and/or discounted MTS Pronto card
- Free Meals & Refreshments during working shifts
- Career advancement opportunities!
- Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
- Discounts on cell phone bills, shoes, gym memberships, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
