Front Desk Agent
About The Position
Join our White Elephant Aspen Team, part of White Elephant Resorts, a collection of award-winning boutique hotels and luxury resorts in Nantucket, Palm Beach, and Aspen. Are you passionate about luxury hospitality and thrive in a fast-paced, guest-focused environment? White Elephant Aspen is looking for a Front Desk Agent who brings professionalism, warmth, and attention to detail to every interaction. As the first point of contact for our guests, you’ll play a key role in delivering the personalized, high-touch service that defines the White Elephant experience—whether it’s during Aspen’s peak ski season or the vibrant summer months.
Requirements
- Previous experience in front desk or guest service (luxury or boutique preferred)
- Excellent communication and organizational skills
- Comfortable using hotel systems (Maestro and ALICE experience is a plus)
- Friendly, team-oriented, and guest-focused
- Able to adapt to Aspen’s seasonal demands and high-altitude environment
Nice To Haves
- Maestro and ALICE experience
Responsibilities
- Greet and assist guests with warmth and efficiency
- Handle check-ins, check-outs, and reservation processes
- Coordinate guest services with concierge, bell/door, and housekeeping teams
- Respond to guest inquiries and resolve issues with professionalism and care
- Share your knowledge of Aspen’s best dining, outdoor experiences, and cultural events
Benefits
- competitive salary and bonus
- health, dental, and vision insurance
- 401(k) with employer contributions
- paid vacation
- wellness reimbursement
- exclusive employee discounts across dining, retail, and hotels
- career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
