Front Desk Agent

Donohoe Hospitality Services

13d

About The Position

Join Our Front Desk Team at Residence Inn Arlington! Are you passionate about serving others? If so, we invite you to join our front desk team, the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. At our hotel, we value and respect everyone. If you are proactive, enthusiastic, and responsible, this role is perfect for you! Whether you are starting or advancing your career in the hotel industry, we would love to meet you! As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a smooth check-in process, offering local insights, and paying attention to details that ensure a seamless stay. Your warm welcome and attentive service will leave a lasting impression on our guests. This position will commence in January 2025 Position Summary Front Desk Agents are the first point of contact for guests and play a vital role in delivering a welcoming, seamless experience. They manage reservations, assist with guest inquiries and requests, and efficiently handle check-in, check-out, and payment processing, ensuring a positive and lasting impression of the hotel.

Requirements

Communication: Strong communication and interpersonal skills.
Stamina: Ability to stand for extended periods.
Adaptability: Ability to work in a fast-paced environment.
Composure: Maintain control and exhibit good judgment in difficult situations

Responsibilities

Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards.
Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
Cashier Duties: Handle cashier tasks and post charges to guest accounts.
Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.
Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands.
Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.