Front Desk Agent

Remington Hospitality • Los Angeles, CA

1d • $28 • Onsite

About The Position

This role involves greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. It also includes assisting in pre-registration and blocking of reservations when necessary. The agent will be responsible for promptly, accurately, and efficiently posting all charges, and must have a complete working knowledge of the Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurate cash handling is essential, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly. The role requires reviewing any reservations with special requests and working to block rooms accordingly. The agent must have knowledge of hotel rates, discounts, and how to handle each. A working knowledge of reservations and procedures is necessary, including how to take same-day reservations (approximately 2 minutes) and knowing and following cancellation and relocation procedures when necessary.

Requirements

• High work ethic and self-initiative
• Ability to work varying schedules to include nights, weekends, and holidays
• Enjoys working as and being part of a team that provides great experiences for our Guests!
• Complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Knowledge of hotel rates, discounts and how to handle each.
• Working knowledge of reservations and procedures.

Nice To Haves

• Hilton Experience HIGHLY PREFERRED
• Bi-lingual in Spanish preferred

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Take same day reservations in approximately 2 minutes.
• Follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed