Front Desk Agent- Part Time MUST HAVE WEEKEND AVAILABILITY
About The Position
The Front Desk Agent is responsible for registering and assigning rooms to guests, issuing room keys, and providing guests with instructions. This role involves managing incoming mail and messages, operating communication systems, and answering guest inquiries about hotel services, local attractions, and directions. The agent will maintain records of room availability and rates, process payments, make and confirm reservations, and post charges to guest bills. Additionally, the role includes making reservation, transportation, or entertainment arrangements for guests and handling guest valuables. A full working knowledge and expertise of each shift is expected.
Requirements
- Customer service experience required; hotel experience preferred.
- Experience with Marriott systems and/or Lightspeed PMS is a plus and should be indicated on application if applicable.
- Must have current Indiana alcohol server permit or willingness to obtain license immediately upon hire.
- Possession of an unrestricted Indiana Motor Vehicle Operator's (Driver's) License with no major infractions within 7 years is preferred.
- Weekend Availability is required.
- Holiday availability is required as pre-coordinated within the scope of weekend availability.
- Good interpersonal skills.
- Polished demeanor in customer service interactions is required.
- Absent prior upscale service training, a willingness to learn upscale service skills is required.
- High school education required.
- Relevant training, experience and additional education preferred.
- CPR and first aid training preferred.
- Additional language ability is viewed favorably in hiring decisions.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts him/herself (acts and dresses) professionally at all times; sets standards for all associates.
- Understands and communicates the Stepstone Mission and Core values.
- Expresses ideas and conveys information clearly, effectively, and professionally.
- Actively listens to others.
- Conveys company information, decisions, or problems to appropriate parties on a timely basis.
- Works to resolve disagreements and is respectful of peers and co-workers.
Nice To Haves
- Hotel experience preferred.
- Experience with Marriott systems and/or Lightspeed PMS.
- Possession of an unrestricted Indiana Motor Vehicle Operator's (Driver's) License with no major infractions within 7 years.
- Relevant training, experience and additional education.
- CPR and first aid training.
- Additional language ability.
Responsibilities
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort, and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Accurately use various office software.
- Have a full working knowledge and expertise of each shift.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
