Front Desk Agent - Embassy Suites Denver Downtown

Sage Hospitality•Denver, CO

1d•$20•Onsite

About The Position

The Embassy Suites by Hilton Denver Downtown and Convention Center is seeking a Front Desk Agent to join their team. This hotel is a gateway to Denver's lively downtown scene, boasting a contemporary convention venue and being Silver LEED™-certified. The team offers an environment focused on learning and development, encouraging a fun and collaborative work atmosphere. The role involves responding professionally and courteously to guests, providing information and services, and handling inquiries regarding reservations, hotel information, and guest concerns via telephone and in person.

Requirements

High School diploma or equivalent
High school graduate level mathematical aptitude
Know standard cash handling procedures
Knowledge of computerized cash register systems
Past experience in dealing directly with the public
General knowledge of basic customer service skills
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.