Front Desk Agent

Four Seasons Hotels and Resorts•Lee's Summit, MO

1d•Onsite

About The Position

The Front Desk Agent welcomes and registers hotel guests as well as checks guest out of the hotel while preparing their bill and seeking feedback. Agents will assess each guests’ needs and requests and add personal touches to achieve maximum customer satisfaction.

Requirements

Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
Strong written and oral presentation skills.
Strong computer skills.
Strong problem solving skills, ability to handle difficult situations and guests.
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Nice To Haves

Knowledge of Napa Valley and surrounding areas

Responsibilities

Checks in guest in an efficient and friendly manner, using guest name whenever possible.
Assures that guest is assigned type of room requested and the correct rate is charged.
Arranges for luggage to be delivered to guest room.
Issues correct keys to the guest.
Checks out guest at end of stay.
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
Settles bill accurately through credit card or cash transaction.
Maintains a balanced bank assigned by the hotel.
Makes change, cashes checks, and exchanges foreign currency.
Reconciles all transactions at the close of each shift.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner.
Interactions with guest will be in person, phone, FS Chat and by email.