Front Desk Agent

TOWER HOSPITALITY•Vineland, NJ

122d•$16 - $16•Onsite

About The Position

The Front Desk Agent will be responsible for providing quality guest service as it pertains to checking guests in and out, taking hotel reservations, verifying guests’ registration information and taking any further information required, such as identification and period of stay. They will also process payments (cash or credit cards) and provide concierge services in a gracious and professional manner.

Requirements

At least 6 months experience in a similar capacity.
Be able to work in a standing position for long periods of time (up to 5 hours).
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to effectively communicate both written and verbal.
Proficient with Microsoft Programs and other office equipment.
Good problem solving and multitasking skills and ability to develop conceptual alternatives.
Mathematical skills required and high attention to detail.
Solid interpersonal skills that allow one to work effectively in a diverse working environment.
Dependable.

Responsibilities

Check-in and check-out hotel guests in a confident, professional, and friendly manner.
Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Provide gracious and efficient telephone service as it relates to general services.
Complete all items as listed on shift checklists.
Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.
Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
Issue guest safety deposit boxes as requested.
Advise guest of any messages, mail, faxes, etc. received for them.
Communicate service and amenities of the hotel to guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Take, record, and relay messages accurately, completely and legibly.
Accept and record wake-up call requests.
Meet with departing Front Desk Host to review business status, log-book and follow-up items.
Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
Knowledgeable of hotel fire and emergency procedures.
Keep the front desk as well as lobby areas clean and well organized.
Assist with reservations calls in a professional manner.
Legibly document maintenance needs in front desk log and submit to Manager.
Maintain complete knowledge at all times of: all hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, and daily house count and expected arrivals/departures and room availability status for any given day.