Front Desk Agent - Spartanburg Marriott

Mainsail Lodging & Development•Spartanburg, SC

3d•Onsite

About The Position

The Front Desk Host is a unique position responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest will utilize advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance with the Management Company of Mainsail Lodging & Development.

Requirements

High School diploma or higher
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Nice To Haves

Previous hospitality experience preferred

Responsibilities

Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique
Assist guests to their rooms
Assist with guest luggage
Provide room quotes and upsell to guest when possible
Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
Responsible to know all functions to showcase the hotel to each guest
Maintain guest confidentiality
Share knowledge of featured wine
Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
Maintain knowledge of hotel and brand rewards
Provide local information for shopping, dining, nightlife, and recreational destinations
Receive, store, and deliver luggage and mail
Run errands for guests
Make travel arrangements for guests to include sightseeing and other tours
Assist with coordination between Housekeeping and Front Desk
Verify charges / collect payment from guests for room stays
Respond to guest inquiries
Follow scheduled shifts and follow break and lunch requirements
Report any suspicious activity or unusual items in room
Report any irregular behavior from guests in public areas and or in room
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area
Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS.