Front Desk Agent- SHERATON PHILADELPHIA

Remington Hospitality•Philadelphia, PA

1d•Onsite

About The Position

The Front Desk Agent is responsible for greeting guests, managing check-ins and check-outs, handling inquiries and complaints, and processing payments. This role requires strong interpersonal and communication skills, accuracy in handling transactions, and a thorough understanding of hotel systems and procedures.

Requirements

Strong interpersonal skills to build rapport with guests and handle inquiries or complaints professionally.
Excellent verbal and written communication skills to effectively interact with guests and staff.
Complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Knowledge of hotel rates, discounts and how to handle each.
Working knowledge of reservations and procedures.
High work ethic and self-initiative.
Can do attitude!
Enjoys working as and being part of a team that provides great experiences for our Guests!

Nice To Haves

Hotel experience preferred

Responsibilities

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently post all charges.
Handle guests issues and complaints with patience and find effective solutions.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Take same day reservations in approximately 2 minutes.
Follow cancellation and relocation procedures when necessary.