Front Desk Experience Curator

Coury Hospitality • Palo Alto, CA

4d • Onsite

About The Position

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Coury Hospitality has an amazing opportunity as a Front Desk Agent. Hotel Citrine, a Tribute Portfolio Hotel, redefines Silicon Valley hospitality through vibrant design, mindful experiences, and a deep commitment to sustainability. Our ethos—travel lightly, live brightly—guides everything we do, from eco-conscious amenities to personalized service that leaves a lasting impression. We’re seeking Front Desk Agents who embody warmth, attentiveness, and curiosity—professionals who thrive in creating memorable first impressions and delivering seamless guest experiences.

Requirements

• Thrive on making people feel welcome and seen
• Are naturally service-oriented, detail-focused, and tech-comfortable
• Work well in a fast-paced environment and as part of a close-knit team
• Bring a passion for eco-conscious living and experiences
• Enjoy the satisfaction of problem-solving and going the extra mile
• Have hospitality or customer service experience—or the drive to learn

Responsibilities

• Greet guests with energy, enthusiasm, and personalized attention
• Manage check-in and check-out processes with precision and grace
• Serve as an ambassador of both the hotel and local community
• Handle guest inquiries and resolve issues with creativity and care
• Collaborate with departments across the hotel to exceed guest expectations
• Accurately manage room assignments, billing, and guest profiles
• Reflect the hotel’s commitment to sustainable hospitality in every interaction

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed