Front Desk Agent
About The Position
Are the one one who loves interacting with people? Love talking and mingling? Love to see the smiles on peoples faces when you have provided them with an exceptional experience? Find pleasure in helping others? Do you find satisfaction in seeing your team exceed their goals and even more so exceeding your own expectations? Then, this is your calling! Come learn the meaning of hospitality by being a part of our team! Our Guest Services agent take pride in providing an exceptional guest experience to all guest they encounter, whether behind the front desk or not. Providing the exceptional experience means that we constantly strive to go above and beyond, to do it right the first time and to exceed our guests expectations. Does that sound like you? Then join us!
Requirements
- Exceptional interpersonal skills
- Ability to effectively communicate with staff and guests of varied cultural and ethnic backgrounds
- Knowledge of local events and points of interest
- Willingness and ability to multitask and adapt
- Focus on guest satisfaction and project this desire through positive interaction with guests
- Must be able to communicate effectively in both verbal and written form
- Must be able to stand for extended periods of time
- Must be able to climb stairs
- Must be able to thrive in a fast-pace environment
- Must be able to use a ladder and step stool
- Must be able to lift up to 10 pounds frequently and 25 pounds periodically
- Must be able to pull up to 25 pounds occasionally
- Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)
- Must have sufficient manual dexterity and knowledge to interact with a switchboard and a computer keyboard
Responsibilities
- Providing an exceptional guest experience to all guests encountered.
- Going above and beyond to ensure guest satisfaction.
- Doing things right the first time.
- Exceeding guest expectations.
- Interacting with people and providing an exceptional experience.
- Communicating effectively with staff and guests of varied cultural and ethnic backgrounds.
- Providing specialized knowledge to guests about local events and points of interest.
- Multitasking and adapting to changing daily functions.
- Focusing on guest satisfaction through positive interactions.
- Interacting with a switchboard and a computer keyboard.
Benefits
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Company parties
- Competitive salary
- Employee discounts
- Free food & snacks
- Safe and stable work environment
- Open-door policy
- Paid vacation
- Paid training
- Supplemental health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Discounted room nights when traveling in our family of hotels
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
