Front Desk Agent

Donohoe Hospitality Services•College Park, MD

42d•$16 - $17

About The Position

The Hotel at University of Maryland is more than a place to stay—it's a destination rooted in sophistication and innovation. We deliver elevated hospitality with a modern twist, and our front desk team sets the tone from the first hello to the final farewell. We're the heartbeat of the guest experience, and we never miss a beat. You're the kind of person who lights up a room just by walking in. You've got a natural vibe for hospitality, a sharp eye for detail, and a cool, confident way of handling anything that comes your way. You're not just checking guests in—you're setting the tone for their entire stay.

Requirements

1+ year of customer service or hospitality experience (hotel front desk a plus)
Strong communication skills and a natural ability to connect with people
Tech-savvy with basic knowledge of property management systems (we'll train you!)
Ability to multitask and stay cool under pressure
Flexible availability, including weekends, evenings, and holidays
A polished, professional vibe and a guest-first mindset
Hunger to learn, grow, and be part of something special
Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Responsibilities

Greet guests with warmth, authenticity, and a genuine smile
Handle check-ins, check-outs, and reservations with precision and personality
Be the go-to for guest questions, requests, and unexpected moments
Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
Stay sharp on hotel offerings, local hotspots, and insider tips
Keep the front desk area polished, professional, and welcoming
Jump in where needed—because teamwork makes the magic happen