Front Desk Agent

Westgate Resorts • Orlando, FL

22h • $17 - $18 • Onsite

About The Position

As a Front Desk Agent, you are the face of the resort and play a vital role in creating memorable experiences for our guests and owners. From arrival through departure, you will provide warm welcomes, friendly assistance, and exceptional service while helping ensure a smooth and enjoyable stay. In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

Requirements

• High school diploma, GED, or equivalent experience.
• Strong attention to detail with excellent organizational skills.
• Proficiency with Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Sound judgment and professionalism when interacting with guests, owners, and Team Members.
• Basic math skills with experience handling cash and maintaining accurate records.
• Strong customer service skills and a positive, welcoming attitude.
• Must be available to work weekends, holidays, and flexible schedules as business needs require.
• Ability to occasionally lift and carry 10–25 pounds, with or without reasonable accommodation.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
• Must uphold Westgate Resorts' standards of professionalism, safety, integrity, and exceptional guest service.

Responsibilities

• Manage the guest registration process, including check-in, check-out, computer use, and key issuance.
• Answer telephone and courtesy calls promptly, professionally, and courteously.
• Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.
• Share information about the Vacation Interval (VI) program and confirm reservations as requested.
• Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.
• Maintain and update service request databases and operational records.
• Organize files and databases while completing accurate data entry and filing.
• Handle petty cash transactions and maintain accurate banking records.
• Encourage guests and owners to complete the "Your Opinion Counts" (YOC) survey.
• Assist with additional Front Desk duties as assigned to support daily resort operations.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Vacation Time
• Sick Time
• Personal Time
• Paid Holidays
• 401(k) with Generous Company Match
• Daily Pay
• Pregnancy Leave
• Parental Leave
• Adoption Assistance
• Wellness Programs
• Flexible Spending Accounts (FSA)
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life Insurance
• Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Insurance
• Pet Insurance
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED