Front Desk Agent

Sage Hospitality Group • Denver, CO

1d • Onsite

About The Position

The Courtyard Denver Downtown is looking for a Front Desk Agent to join their team. This role requires no prior experience, only a positive attitude. The hotel offers an environment focused on learning and development, with a team that is described as unconventional, approachable, and down-to-earth. The hotel is located in a historic and boutique setting, within walking distance of downtown Denver's attractions.

Requirements

• High school diploma or equivalent.
• No experience required.
• High school graduate level mathematical aptitude.
• Knowledge of standard cash handling procedures.
• Knowledge of computerized cash register systems.
• Past experience in dealing directly with the public.
• General knowledge of basic customer service skills.
• Fluent in oral and written English.
• Ability to use tact and understanding when dealing with customer service problems, including stressful situations.
• Highly organized and able to pay attention to details.
• Ability to perform multiple tasks.
• Ability to read written communiques and monochrome computer screen.
• Ability to operate computer, calculator, and telephone keyboards.
• Ability to understand and follow verbal/written instructions.
• Ability to work on more than one task at a time.
• Ability to communicate both verbally and in writing.
• 90% of shift is standing.
• Repeated bending and kneeling required while filing.
• Must be able to reach all areas of the hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Responsibilities

• Respond to guest inquiries in a professional and courteous manner.
• Provide accurate and timely information and services to arriving, departing, and in-house guests.
• Handle telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Complete check-in procedures for arriving guests using manual and computerized methods.
• Facilitate guest departure (check-out) procedures.
• Calculate and post monies, receipts, guest accounts, and credit transactions accurately.
• Answer inquiries and accept reservations, both in person and by telephone, using suggestive selling techniques.
• Maintain good customer relations by staying informed about in-house and area functions.
• Operate PBX equipment, including accepting incoming calls, assisting outgoing calls, scheduling wake-up calls, and paging guests.
• Control cash transactions at the front desk and maintain responsibility for the hotel bank.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Discounted On-Site Downtown Parking
• Health savings accounts
• Flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation
• Paid time off for sick time
• Paid time off for holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels
• Great discounts on Restaurants
• Eligible to participate in the Employee Referral Bonus Program (Up to $1,000 per referral)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED