Front Desk Agent - Overnight Shift
About The Position
Pyramid Global Hospitality is seeking an Overnight Front Office Agent for the Deloitte University Hotel & Conference Center in Westlake, Texas. This is a full-time position responsible for providing friendly and efficient guest service, including handling registration, guest settlement, and phone communications. The role involves assisting guests with check-in, luggage, and general information while maintaining a positive and professional image. The property is a high-end private hotel and conference center, closed to the public, with 1,400 hotel rooms, nine restaurants and lounges, and extensive meeting space. It caters exclusively to professional clientele and is managed by Benchmark Hospitality.
Requirements
- Previous guest or customer service experience preferred.
- Good computer skills.
- Knowledge of Microsoft Outlook, Excel and Word preferred.
- Ability to work in a fast-paced setting.
- Full and weekend availability required.
- Valid Texas Driver’s License with good driving record preferred.
Responsibilities
- Greet guests and perform check-in and check-out procedures, ensuring accurate guest information, proper payment or credit authorization, fulfillment of special requests, and satisfactory guest experience.
- Answer and process all incoming, outgoing, guest, and in-house calls in a courteous, efficient, and professional manner.
- Provide accurate information about hotel services, amenities, and operations to respond effectively to guest questions and requests.
- Enter, monitor, and track maintenance service tickets to support timely issue resolution.
- Prepare and organize guest name badges for group arrivals.
- Assist with front desk operations and guest service needs, including guest check-in support and the collection and distribution of guest luggage.
- Run various reports and produce routine critical analytics.
- Resolve reporting issues.
Benefits
- Comprehensive health insurance
- Retirement plans
- Paid time off
- On-site wellness programs
- Local discounts
- Employee rates on hotel stays
- Ongoing training and development opportunities
- Awesome Employee Focused Culture with many Associate Events!
- Closed many weekends and most holidays
- 10 days of holiday pay.
- Up to 14 Vacation & Sick days per year.
- Weekly pay!
- Leadership and Career development programs.
- Free Lunch in our newly remodeled Associate Cafeteria.
- Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
- Employer matching 401k.
- Tuition Reimbursement.
- Free parking on-site.
- Free uniforms and we will clean them!
- Benchmark Hospitality hotel discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
