Front Desk Agent | Overnight

Omni Hotels & Resorts•Charlotte, NC

1d•Onsite

About The Position

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte’s financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city’s top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district. At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you’re a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

Requirements

This person must have a high propensity for customer service.
Previous cash handling experience required
Previous full-service hotel/resort front office experience required
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to work cohesively with co-workers both within and outside of department
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to stand for prolonged periods of time.
Requires working overnight shifts.
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).

Nice To Haves

Previous night audit experience strongly preferred

Responsibilities

Oversees overnight operations of the hotel and serves as Manager on Duty at time overnight
Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
Expeditious and diplomatic resolution of guest problems.
Fully knowledgeable in all emergency procedures.
Accurate preparation of VIP, complimentary, house use rooms, and out-of-order lists.
Ensure proper registration of guests and credit procedures are followed.
Distribution of all nightly reports.
Efficient processing of guaranteed no show billings.
Maintain current backup reports.
Handling Express Check-Outs ensuring completion.
Ensuring adherence to all systems and control procedures.
Ensuring that third shift Night Audit checklist and responsibilities are completed.
Balancing of daily postings and revenue