Front Desk Agent

Keswick Hall and Club • Charlottesville, VA

2d • $0 - $20 • Onsite

About The Position

The Front Desk Agent represents the hotel to the guest throughout all stages of the guest's stay.

Requirements

• Minimum of high school diploma (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration.
• Must be able to speak and understand the primary language used by the guests who visits the hotel.
• Possesses a working knowledge of the reservations department.
• Excellent communication skills-oral and written.
• Excellent Guest service skills.
• Must be friendly, flexible, dependable and able to multi-task.
• Microsoft office computer skills.
• Must be sales minded.
• Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Responsibilities

• Assists in pre-registration and blocking of rooms for reservations.
• Responsible for the guest registration process and communication of hotel amenities.
• Handle guest check-ins and check-outs throughout shift.
• Uses proper telephone etiquette.
• Assigns rooms, accommodating special requests whenever possible.
• Verifies the guest's method of payment and follows established credit-checking procedures.
• Ensure guest satisfaction and an enjoyable experience.
• Handle room and rate changes with management consent.
• Knows room locations, types of rooms available, and room rates.
• Presents options and alternatives to guests and helps in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. Understands room status and room status tracking.
• Maintains the cleanliness and neatness of the front desk area.
• Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Provide efficient service and meaningful experiences.
• Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
• Maintain cash bank.
• Check/swipe credit cards of all registered guests.
• Performs cashier related functions like posting charges to guest accounts, raising paid out's, foreign currency exchange etc.
• Record and make all guest wake-up calls properly.
• Reads and initials the pass-on log and bulletin board daily.
• Remains aware of daily activities and meetings taking place in the hotel.
• Communicates all important information to following shift to ensure a smooth transition.
• Prepare guest arrival cards for the following days arrivals. Verify dinner, golf/spa reservations.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Perform other duties as assigned.

Benefits

• health
• dental
• vision
• life and disability
• competitive PTO offering
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED