Front Desk Agent

CSC Brazilian LP • Palm Beach, FL

9d • Onsite

About The Position

This role involves assisting guests with their needs in a professional, organized, and timely manner, ensuring all guests receive excellent hotel service. The Front Desk Agent will communicate guest feedback and needs to relevant departments and understand the importance of adhering to hotel service standards.

Requirements

• Computer Skills
• Ability to multi-task and learn quickly
• Flexible
• Detail-oriented

Responsibilities

• Assist guests with any needs in a professional, organized, and timely manner.
• Communicate guest feedback and needs to the housekeeping and engineering departments.
• Understand the importance of providing all guests with hotel service standards.
• Complete daily duties and checklist to ensure the front desk operates smoothly.
• Assist guests with their requests in an appropriate manner.
• Handle guest complaints in a positive manner.
• Know when to communicate guest complaints to the Supervisor/Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understand and use hotel policies and procedures for reservations, check-ins, check-outs, Concierge services, and any other guest interaction.
• Understand how a hotel and all its departments operate.
• Be able to work with a variety of people without any problems.
• Be friendly and courteous towards guests and peers.
• Have a pleasant speaking voice.
• Have a flexible schedule and understand the importance of being present when scheduled, as the business operates 24 hours.
• Be able to anticipate guest needs.
• Make hotel reservations and note special details.
• Take incoming calls and transfer them to other departments accordingly.
• Provide guests with accurate hotel facility information.
• Handle Concierge duties when the Concierge is not on duty.
• Give proper pass-on during shift change.
• Monitor hotel room key inventory and ensure all keys are returned at check-out.
• Maintain all front desk logs for backup purposes.
• Keep the front desk area cleaned and organized.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed