Front Desk Agent - Full Time - Holiday Inn National - $18.50/hr

B.F. Saul Company Hospitality Group•Arlington, VA

7d•Onsite

About The Position

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. This is a full time, customer focused position requiring flexibility for scheduling including AM/PM shifts, weekends and holidays.

Requirements

High school diploma or GED required.
1+ years prior guest service experience required preferably in a hospitality setting.
Excellent verbal communication skills needed.
Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis.

Responsibilities

Anticipates and responds to guests in a friendly and positive manner.
Provides the highest level of service.
Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
Monitors room availability, follows restrictions, and all booking policies and procedures.
Drives sales and maximizes revenue by up-selling rooms and amenities.
Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Produces required volume of work by planning, organizing and prioritizing work duties.
Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures.
Attends all required department and hotel meetings.
Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.
Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
Knowledgeable of hotel emergency procedures.