Winter 26/27: Front Desk Agent

Killington Pico Ski Resort • Killington, VT

16h • Onsite

About The Position

The Killington Grand Hotel Front Desk Agents create the first impression of the hotel and resort and play a key role in creating a welcoming, efficient and memorable experience. This position is responsible for handling check-ins, check-outs, guest inquiries, and coordinating with other departments to ensure a seamless stay – especially during our busy ski season.

Requirements

• Comfortable working in a mountain resort environment, sometimes in cold or snowy, windy conditions.
• Occasional lifting up to 25 lbs. (e.g., luggage, supplies, packages)
• Microsoft Office proficiency
• Ability to stand for extended periods
• Flexible and dependable; must be available to work weekends and holidays
• Strong communication and organizational skills
• Professional appearance and positive, energetic attitude
• Ability to learn quickly
• Ability to multi-task in fast-paced, high-volume environment
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team

Nice To Haves

• Previous customer service, front desk or hospitality experience preferred
• Experience with Springer-Miller PMS
• Experience with Inntopia
• Experience with RTP Ticketing

Responsibilities

• Greet all guests warmly upon arrival, departure, providing a high level of customer service and enthusiasm
• Welcome guests, check them in/out, distribute room keys, process payments and assist with inquiries regarding charges
• Resolve guest issues with professionalism and a service-first attitude
• Maintain an organized, tidy and welcoming front desk and lobby area
• Answer phones and respond promptly to guest requests, concerns and special needs
• Provide information about events, resort amenities, ski lift tickets, mountain conditions, local attractions and dining options with passion and personal knowledge
• Uphold all safety and security procedures
• Manage reservations and update guest profiles in the PMS
• Contribute to the overall success of our team and represent the values we strive to achieve
• Communicate effectively with housekeeping, maintenance, bell/valet and ski check to fulfill guest needs
• Assist guests with special requests such as transportation, ski check as well as ticketing for activities throughout the resort
• HAVE FUN!

Benefits

• Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts.
• Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed