Front Desk Agent

Lodgco Hospitality•Pensacola, FL

6d•$0 - $14•Onsite

About The Position

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. Join Our Fantastic Team at Residence Inn By Marriott Pensacola Airport/Medical Center! We are seeking a passionate and service-driven full-time Front Desk Agent to enhance our hotel guest service operations. Our ideal candidate should have open availability, primarily covering second-shift hours from 3 p.m. to 11 p.m. Flexibility is key, as the role may require working on weekends and holidays as necessary. If you are committed to delivering outstanding guest service and hospitality, we would be thrilled to hear from you!

Requirements

Ability to learn quickly and work in a fast-paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
Hotel or customer service experience is preferred
Satisfactory criminal background screening required
Valid driver’s license with safe driving record may be required

Responsibilities

Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes