Front Desk Agent

MCR • Jackson, TN

17h • Onsite

About The Position

The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. This role is crucial for maintaining the MCR standard of providing clean, friendly, well-organized, and safe hotels for guests. The Front Desk Agent will be responsible for greeting guests, managing check-ins and check-outs, handling guest inquiries and issues, and contributing to overall guest satisfaction.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Never work while off the clock.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
• Inspect and visually observe details at close range (within a few feet) and from long range.
• Occasionally required to lift packages or general office equipment.
• Read, write, understand and communicate with others effectively using the English language.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible to ensure they feel properly welcomed.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all hotel facilities and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Ensure all areas, both front and back of the house, are kept clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Greet every guest happily with a smile while cleaning.
• Ensure all operational checklists are completed accurately and at the designated times.
• Complete accurate and on-time handover reports for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed, wearing a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with Team Members.
• Exhibit a 'Can Do' attitude, willing to stretch beyond traditional role to meet business and guest needs.
• Collaborate with all Team Members to create a welcoming environment for guests and a positive workplace.
• Check-in/out guests in a timely manner.
• Contact guests after check-in to ensure their room is satisfactory and their stay is comfortable.
• Maintain an up-to-date understanding of room rates and promotions.
• Receive and note all incoming mail as required per the daily shift checklist.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed