Front Desk Agent

Bennett Hospitality Management•Mount Pleasant, SC

7d•Onsite

About The Position

As a Front Desk Associate at Residence Inn by Marriott, you will be the first point of contact for guests, delivering a welcoming and seamless check-in/check-out experience. You will handle guest inquiries, reservations, and concerns professionally and efficiently. Your role is vital in creating a positive and memorable stay for each guest.

Requirements

Previous front desk or hospitality experience required, preferably with FOSSE property management system.
Strong customer service and communication skills.
High attention to detail and organizational abilities.
Ability to work independently and handle stressful situations calmly.
Availability to work evenings, weekends, and holidays as needed.
Proficiency with basic computer systems and hotel POS platforms.

Nice To Haves

FOSSE property management system experience

Responsibilities

Greet and welcome all guests with a warm and friendly demeanor.
Handle the check-in and check-out process efficiently using FOSSE.
Manage room assignments, guest preferences, and special requests accurately.
Handle cash, credit card, and billing transactions in accordance with hotel procedures.
Answer incoming calls promptly and professionally.
Resolve guest issues, concerns, or complaints promptly and courteously.
Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction.
Maintain a neat and organized front desk and lobby area.
Uphold Marriott brand standards and ensure compliance with all Residence Inn service protocols.
Perform end-of-day audits and reports if working evening/night shifts.