Front Desk Agent
About The Position
Working at the Hyatt Place National Mall hotel offers a unique opportunity to be part of a vibrant and dynamic environment in the heart of Washington D.C. Employees are surrounded by world-renowned attractions such as the Smithsonian museums, and historical landmarks, providing an enriching and educational backdrop to their daily work. The hotel's prime location also means easy access to exciting entertainment options like concerts at The Anthem, waterfront dining experiences, and strolls along the nearby District Wharf. Joining the team at Hyatt Place National Mall means being part of a community that values exceptional guest experiences and offers a stimulating and rewarding workplace.
Requirements
- Strong communication and interpersonal skills.
- Ability to stand for extended periods.
- Ability to lift, push, pull 50 pounds.
- Ability to work in a fast-paced environment.
- Maintain control and exhibit good judgment in difficult situations.
Nice To Haves
- Employees may need to work shifts outside their preferred or usual hours to meet business demands.
Responsibilities
- Efficiently check guests in and out according to hotel and brand standards.
- Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
- Operate the hotel phone system, transfer calls, and accurately take messages.
- Manage guestroom reservations, including taking, modifying, and canceling bookings.
- Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
- Handle cashier tasks and posting charges to guest accounts.
- Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
- Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
- Maintain the cleanliness and organization of the Front Office area.
- Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.
Benefits
- health insurance
- dental insurance
- vision insurance
- leaves of absence
- retirement plans
- paid time off
- hotel room discounts
- daily pay access
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
